Horizon Hosting - UK Network Upgrade – Maintenance details

UK-GAME-02 experiencing major outage

UK Network Upgrade

Completed
Scheduled for May 12, 2025 at 10:00 AM – May 13, 2025 at 2:59 PMUTC

Affects

Game Nodes

Under maintenance from 10:00 AM to 2:59 PM

UK-GAME-02

Under maintenance from 10:00 AM to 2:59 PM

VPS Nodes

Under maintenance from 10:00 AM to 2:59 PM

UK-VPS-02

Under maintenance from 10:00 AM to 2:59 PM

Panels

Under maintenance from 10:00 AM to 2:59 PM

Billing Panel

Under maintenance from 10:00 AM to 2:59 PM

Updates
  • Completed
    May 13, 2025 at 2:59 PMUTC
    Completed
    May 13, 2025 at 2:59 PMUTC

    This maintenance is now completed.

  • Update
    May 13, 2025 at 12:54 AMUTC
    Update
    May 13, 2025 at 12:54 AMUTC

    Most services have now been restored, however, they are currently operating in a degraded state. You may experience reduced performance or intermittent issues as we continue our efforts.

    Our team is actively monitoring the situation and working to bring all systems back to full stability as quickly as possible. We appreciate your continued patience and support.

  • Update
    May 12, 2025 at 11:59 PMUTC
    Update
    May 12, 2025 at 11:59 PMUTC

    We sincerely apologize for the ongoing downtime, which has extended far longer than originally anticipated.

    While we had estimated that each upgrade would take no more than an hour, unforeseen complications have extended the process. We understand how disruptive this can be, and we truly regret the inconvenience caused.

    Please know that both our on-site and off-site teams are working hard to resolve the issues and restore services as quickly and safely as possible with no risk to security of stability.

    We are committed to keeping you informed and will continue to provide updates as progress is made.

    Thank you for your patience and understanding.

  • Update
    May 12, 2025 at 11:28 PMUTC
    Update
    May 12, 2025 at 11:28 PMUTC

    Due to technical issues the panel's are currently unavailable again.

  • Update
    May 12, 2025 at 10:02 PMUTC
    Update
    May 12, 2025 at 10:02 PMUTC

    All panel services are now online, however please be aware you may experience instability.

    Progress is still continuing for UK-GAME-02 and UK-VPS-02, updates will be posted shortly.

  • Update
    May 12, 2025 at 5:39 PMUTC
    Update
    May 12, 2025 at 5:39 PMUTC

    Major switch upgrades are currently being performed, updates will follow shortly.

  • In progress
    May 12, 2025 at 10:35 AMUTC
    In progress
    May 12, 2025 at 10:35 AMUTC

    This maintenance is now in progress, updates will be posted shortly.

  • Update
    May 12, 2025 at 10:00 AMUTC
    Update
    May 12, 2025 at 10:00 AMUTC

    As apart of our ongoing efforts to improve stability in our network we will be performing a maintenance on the 12th of May.

    This will effect the UK Game & VPS nodes, along with billing and control panel services. To keep downtime as minimal as possible we will be upgrading servers one-by-one, we estimate this will only take up to an hour each however this is not a confirmation.

    This upgrade will not cause any IP address changes.

  • Planned
    May 12, 2025 at 10:00 AMUTC
    Planned
    May 12, 2025 at 10:00 AMUTC

    Technicians are currently in route, and maintenance will begin in roughly 1 hour as part of our ongoing efforts to improve network stability.

    This will affect the UK Game & VPS nodes, along with billing and control panel services.