UK-GAME-02 Outage

Resolved

Major outage

Started 3 days agoJuly 18, 2026Lasted about 7 hoursJuly 18, 202611:39 AM6:41 PMUTC

Affected

Game Nodes

UK-GAME-02

Updates

Resolved
July 18, 2026 at 6:41 PMUTC
Resolved
July 18, 2026 at 6:41 PMUTC
We are satisfied with the repairs made to the node, we will begin rolling it back out.
Temporary performance degradations are to be expected, we have a planned maintenance for next week to resolve these issues permanently.
Monitoring
July 18, 2026 at 5:43 PMUTC
Monitoring
July 18, 2026 at 5:43 PMUTC
Our engineer has put a fix in place, we are monitoring and testing the node to evaluate the fix.
Identified
July 18, 2026 at 4:23 PMUTC
Identified
July 18, 2026 at 4:23 PMUTC
Our engineers have troubleshooted the system and are attempting a fix
Investigating
July 18, 2026 at 1:26 PMUTC
Investigating
July 18, 2026 at 1:26 PMUTC
Our engineer is on site and is identifying the issue
Update
July 18, 2026 at 12:11 PMUTC
Update
July 18, 2026 at 12:11 PMUTC
Our remote engineer was unable to fix the issue. We have dispatched an engineer with replacement hardware.
Identified
July 18, 2026 at 11:49 AMUTC
Identified
July 18, 2026 at 11:49 AMUTC
We have dispatched an engineer to investigate the issue.
Investigating
July 18, 2026 at 11:39 AMUTC
Investigating
July 18, 2026 at 11:39 AMUTC
We are currently investigating this incident.

Horizon Hosting - UK-GAME-02 Outage – Incident details