Horizon Hosting - Notice history

All systems operational

100% - uptime

DE-GAME-09 - Operational

100% - uptime
Jul 2023
Aug 2023
Sep 2023

DE-GAME-10 - Operational

100% - uptime
Jul 2023
Aug 2023
Sep 2023

UK-GAME-01 - Operational

100% - uptime
Jul 2023
Aug 2023
Sep 2023

US-GAME-13 - Operational

100% - uptime
Jul 2023
Aug 2023
Sep 2023

US-GAME-14 - Operational

100% - uptime
Jul 2023
Aug 2023
Sep 2023

US-GAME-15 - Operational

100% - uptime
Jul 2023
Aug 2023
Sep 2023
100% - uptime

UK-VPS-01 - Operational

100% - uptime
Jul 2023
Aug 2023
Sep 2023

US-VPS-01 - Operational

100% - uptime
Jul 2023
Aug 2023
Sep 2023

US-VPS-02 - Operational

100% - uptime
Jul 2023
Aug 2023
Sep 2023

Notice history

Sep 2023

Intermittent networking issues on DE-GAME-04
  • Resolved
    Resolved

    We have monitored the system through the night and we are not seeing any more issues. Thank you for your patience.

  • Investigating
    Investigating

    We are currently investigating this incident. DE-GAME-04 is losing network connectivity intermittently.

Aug 2023

Unexpected Network Outage
  • Resolved
    Resolved

    We have now resolved this incident. This was caused by a router failure - we are continuting to speak with out network provider to find out what caused this and how they can prevent this in future.

    We again apologise for any inconvenience caused.

  • Investigating
    Investigating

    We are aware of an issue affecting one of our nodes in the UK causing network problems for the game panel and some client VPS services. We are working with out network provider to resolve this and apologise for any inconvenience.

Unexpected Network Outage
  • Resolved
    Resolved

    This incident has been resolved. We do not expect any more downtime

  • Monitoring
    Update

    The panel is back up. We are still monitoring the situation.

    Apologies for any inconvenience.

  • Monitoring
    Update

    Traffic has dropped again. More info to come

  • Monitoring
    Update

    We have heard from the network provider and this outage is caused by a bad batch of hardware at our network provider, which was deployed during the maintenance last night. While the panel is currently up, we are expecting more downtime while the connection is moved to the old hardware.

  • Monitoring
    Monitoring

    It appears to have come back online now and we are monitoring the situation.

  • Investigating
    Investigating

    Our monitoring systems have detected an unexpected network outage on one of our infrastructure systems affecting the panel. We are currently investigating this and working with our network provider to get this resolved. We apologise for any inconvenience.

Jul 2023

Unexpected reboot on UK-GAME-01
  • Resolved
    Resolved

    We have completed our investigation into this incident. We currently believe this was caused by the system's NVMe drives, or the software RAID.

  • Investigating
    Investigating

    We are currently investigating this incident.

Unexpected Outage on UK-INFRA-01
  • Resolved
    Resolved

    The maintenance has been concluded, all effected services should now be fully accessible. We are sorry for any inconveniences this has caused.

  • Monitoring
    Monitoring

    Due to an unexpected maintenance at UK-INFRA-01's data centre, the node will temporarily be offline. This will cause downtime for the panel and the archive, however all services will still be operational along with the billing portal. We apologize for any inconveniences this has caused.

Jul 2023 to Sep 2023

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