Horizon Hosting - Notice history

US-VPS-01 under maintenance

100% - uptime

DE-GAME-09 - Operational

100% - uptime
Apr 2022
May 2022
Jun 2022

DE-GAME-10 - Operational

100% - uptime
Apr 2022
May 2022
Jun 2022

UK-GAME-01 - Operational

100% - uptime
Apr 2022
May 2022
Jun 2022

US-GAME-13 - Operational

100% - uptime
Apr 2022
May 2022
Jun 2022

US-GAME-14 - Operational

100% - uptime
Apr 2022
May 2022
Jun 2022

US-GAME-15 - Operational

100% - uptime
Apr 2022
May 2022
Jun 2022
100% - uptime

UK-VPS-01 - Operational

100% - uptime
Apr 2022
May 2022
Jun 2022

US-VPS-01 - Under maintenance

100% - uptime
Apr 2022
May 2022
Jun 2022

US-VPS-02 - Operational

100% - uptime
Apr 2022
May 2022
Jun 2022

Notice history

Jun 2022

Billing Panel Migration
  • Completed
    June 25, 2022 at 10:00 PM
    Completed
    June 25, 2022 at 10:00 PM

    Maintenance has completed successfully.

  • In progress
    June 25, 2022 at 9:27 PM
    In progress
    June 25, 2022 at 9:27 PM

    Maintenance is now in progress.

  • Planned
    June 25, 2022 at 9:26 PM
    Planned
    June 25, 2022 at 9:26 PM

    We are planning for a scheduled maintenance of the billing panel.

Web Hosting Maintenance
  • Completed
    June 25, 2022 at 9:01 PM
    Completed
    June 25, 2022 at 9:01 PM

    Maintenance has completed successfully.

  • In progress
    June 25, 2022 at 7:00 PM
    In progress
    June 25, 2022 at 7:00 PM

    Maintenance is now in progress

  • Planned
    June 25, 2022 at 7:00 PM
    Planned
    June 25, 2022 at 7:00 PM

    We will be migrating webhosting services to a more powerful node. IPs will change, however if you are using the Horizon nameservers, you shouldn't need to do anything.

DE-01 Down
  • Resolved
    Resolved

    The issue was identified by a DDoS attack which has now been stopped by the filter. We apologise for the inconvenience.

  • Monitoring
    Monitoring

    DE-01 has recovered - we are now monitoring the system

  • Investigating
    Investigating

    We are currently investigating this incident.

May 2022

Issues accessing gamepanel
  • Resolved
    Resolved

    The panel is now backup. The issue was indentified as an issue with an internal tool. We apologise for the inconvenience and the downtime this caused.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are applying a fix to the panel now.

  • Investigating
    Investigating

    We are currently investigating this incident. Gameservers are still active.

Brief downtime on DE-01
  • Resolved
    Resolved

    The issue has been identified as a brief networking issue with our upstream provider. We apologise for any inconvenience.

  • Investigating
    Update

    We are currently investigating this cause of this incident. DE-01 is now back up

  • Investigating
    Investigating

    We are currently investigating this cause of this incident. DE-01 is now back up

Billing System Update
  • Completed
    May 14, 2022 at 2:25 PM
    Completed
    May 14, 2022 at 2:25 PM

    Maintenance has completed successfully.

  • In progress
    May 14, 2022 at 2:10 PM
    In progress
    May 14, 2022 at 2:10 PM

    Maintenance is now in progress

  • Planned
    May 14, 2022 at 2:10 PM
    Planned
    May 14, 2022 at 2:10 PM

    There will be a brief downtime of the billing panel while an update takes place.

Apr 2022

German VPS services inaccessible
  • Resolved
    Resolved

    This issue has now been resolved and German VPS services are now accessible again.

  • Investigating
    Investigating

    We are currently investigating this incident - we apologise for any issues this has caused

Degraded performance on the billing panel
  • Investigating
    Investigating

    We have noticed degraded performance on our billing panel, and this issue is linked to the German VPS problems. The billing panel should still be accessible, but slower than normal. We apologise for any inconvenience this may cause

  • Resolved
    Resolved

    We have noticed degraded performance on our billing panel, and this issue is linked to the German VPS problems. The billing panel should still be accessible, but slower than normal. We apologise for any inconvenience this may cause

Issues getting server usage details
  • Resolved
    Resolved

    This issue has now been resolved, and server stats are now working again. Thank you for your patience

  • Monitoring
    Monitoring

    DE-GAME-01 is now fully operational again. We are now going to reboot the US-GAME-01 node

  • Identified
    Identified

    We have identified the issue with Docker and this will require a reboot of both nodes. We are going to restart DE-01 first, to ensure the fix works

  • Investigating
    Investigating

    We are currently investigating this incident.

Apr 2022 to Jun 2022

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